Your privacy matters to Hamshika Technologies (the “Company”, “we”, “Drivkaro”, “us” or “our”).

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data or information (“Information”), that Drivkaro may receive through your online access, interaction or use, of the Drivkaro mobile applications (“Drivkaro App”) or our website located at https://www.drivkaro.com (the website and Drivkaro App are collectively referred to as the “Drivkaro Platform”) or through your offline interaction with us including through mails, phones, in person, etc., or while availing our Services.

The terms “you” and “your” refer to a Driver (defined below), a Customer (defined below), a Vendor Partner (defined below) or any other user of the Drivkaro Platform and / or availing the Services (defined below).
The term “Services” refers to any services offered by Drivkaro in accordance with the terms and conditions applicable to you (and available on the Drivkaro Platform) whether on the Drivkaro Platform or otherwise.
Driver terms not defined herein have the meaning assigned to them in the terms and conditions applicable to you and available on Drivkaro Platform.
Please read this Policy before using the Drivkaro Platform or submitting any Information to Drivkaro. This Policy is a part of and incorporated within, and is to be read along with, the terms and conditions applicable to the users of the Drivkaro App available on the Drivkaro Platform.

• 1. USER ACCEPTANCE

  By accessing or using the Drivkaro Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the Drivkaro Platform from time to time.

  Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws including but not limited to Information Technology Act, 2000, and the rules framed thereunder (“Applicable Laws”). If you do not agree with the Policy, please do not use or access the Drivkaro Platform.

  You hereby represent to Drivkaro that:

  • a. The Information you provide to Drivkaro from time to time, is and will be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such Information to Drivkaro.
  • b. Your providing of the Information as well as Drivkaro\'s consequent storage, collection, usage, transfer, access, or processing of such Information will not be in violation of any agreement, Applicable Laws, charter documents, judgments, orders and decrees.
  • c. If you disclose to us any Information relating to other people, you represent that you have the authority to do so and to permit us to use such Information in accordance with this Policy.
• 2. DEFINITIONS

  Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:

  • a. “Drivers” means independent third-party vehicle operators or trainers who wish to offer driving class services on the Drivkaro Platform to a user/Customer.
  • b. “Customer” shall mean a person who wishes to receive driving class services of the Drivers or Vendor Partners on the Drivkaro Platform.
  • c. “Device” shall mean computer, mobile or other device used to access the driving class Services.
  • d. “Device Identifier” shall mean IP address or other unique identifier of the Device.
  • e. “Promotion” shall mean any contest and other promotions offered by us.
  • f. “Personal Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number, DOB.
  • g. “TPSP” shall mean a third-party service provider.
  • h. “Usage Information” shall have the meaning assigned to the term in paragraph 3(II) hereto.
  • i. “Vendor Partner” shall mean third party providers who offers driving class services through 4-wheeler (cars) on Drivkaro Platform.
• 3. WHAT INFORMATION DO WE COLLECT?
  • I. INFORMATION YOU PROVIDE TO US
    • a. Personal Information: We may ask you to provide certain Personal Information to us. We may collect this information through various means and in various places for the provision of Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Personal Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose.
    • a. The Information you provide to us includes the following:
      • Account Information: Create or update your Drivkaro account which may include your email address, name, address, mobile number, gender, date of birth, photograph, login name, password, banking or payment related information (as permitted by Applicable Laws), etc.
      • Saved Information: While you use our Services, we may collect and store Information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email address, billing information, emergency contact information, etc.
      • Verification Information: If you are a Vendor Partner or Driver, we may collect location details, profile picture, call and SMS details, copies of government issued identification documents such as Aadhaar, Permanent Account Number, etc., license details, and other details (KYC), vehicle related documents such as, certificate of registration, permit of vehicle, certificate of fitness, insurance, pollution certificate etc., user settings, and such other documents which evidence the health or fitness of the vehicle to provide Services on the Drivkaro Platform from time to time. If you are a Driver we may also require you to capture your real time self-clicked images (selfies) and upload such selfies on the Drivkaro Platform from time to time to verify your identity.
      • Background check Information: We collect background check and identity verification information of the Drivers and Vendor Partners. This may include collection of Information such as driver history or criminal records (where permitted by law), and right to work. This information may also be collected by TPSP on the Company’s behalf.
      • Other Apps: In case you sign up as a Driver or a Vendor Partner, enable features that require Drivkaro’s access to other applications on your Device aiming to prevent and detect fraud towards the Customers.
      • Other Information: We collect additional Information you provide when you correspond with Drivkaro for customer support or report problems for troubleshooting. We also collect Information that you may submit electronically such as when you use in-app messaging, post on any message boards, provide ratings, reviews, or comments. In case you refer a friend, we may also collect, store, and use the name and contact information of your friend to promote our Services.
      • In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:
      • Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or an online game that causes user harm, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
      • Deceives or misleads the addressee about the origin of such messages, or communicates any misinformation or information which is patently false and untrue or misleading in nature
      • Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
    • II. INFORMATION WE COLLECT AS YOU ACCESS AND USE DRIVKARO APP
      • Transaction Information: We collect transaction Information such as driving class details, pick-up and drop-off addresses, distance traveled, payment transaction information (subject to Applicable Laws), etc.
      • Location data:
        • Drivers and Vendor Partners: Drivkaro collects location data when the Driving class is initiated (app is open and on-screen) or background (app is not in use) in your mobile device. For Drivers, Drivkaro collects location data only when the Drivers have enabled the icon “On-Duty” on the Drivkaro App.
        • Customers: We collect precise or approximate location data from your Device if you enable us to do so. Drivkaro collects this data from the time a Service is requested, We use this data to enhance your use of Drivkaro App, including to improve pick-up locations on time, enable safety features, and prevent and detect fraud. Even if you have not enabled us to collect location data from your Device, Drivkaro collects the Driver’s location data collected during a drivin class, this enables us to offer services to you, such as receipt generation and customer support, and enable safety of the Customers.
        • Usage Information: We, our TPSP and the Vendor Partner may use a variety of technologies that automatically (or passively) collect certain Information whenever you visit or interact with the Drivkaro Platform for obtaining the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, searches and search results, or usage behavior on the Drivkaro App, etc.
        • Health related Information: If you are a Driver, we may collect certain health related Information and declarations such as body temperature, symptoms, vaccination status and other health conditions.
        • Device Information: We collect Information by ourselves or through integration with third-party applications which consists of technical information and aggregated usage information, and may contain, among other things, Device Identifier of your Device, your preferred language and country site, manufacturer, software, and model of your Device, Device type, operating systems and versions, your location, mobile network data, screens you have visited, your touch gestures performed in your Drivkaro App, your scrolling activity, and any other actions you have performed during your use of Drivkaro App, etc., to enhance user interface and experience on Drivkaro Platform, facilitate the provision of software updates, product support and other services to you, etc. Any sensitive information about other programs that you are running on your Device, passwords, and activity across other applications are not collected and all the sensitive information are masked.
        • SMS/Text Messages: We may collect data from SMS/ text messages upon receiving Device access permissions from you for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a TPSP, in accordance with Applicable Laws. We do not share or transfer SMS/ text message data to any third party other than as provided under this Policy.
      • Call details: If you are a Vendor Partner or a Driver, we will, additionally, record your calls with us made from the Device used to provide Services and related call details.
      • Other Information: We collect Information about how you interact with the Drivkaro App and any of our web sites to which the Drivkaro App links, such as how many times you use a specific part of the Drivkaro App over a given time period, the amount of time you spend using the Drivkaro App , how often you use the Drivkaro App, actions you take in the Drivkaro App and how you engage with the Drivkaro App, etc.
      • Cookies: Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser / app settings allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or we may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third-party cookies is not covered by our Policy.
    • III. INFORMATION THIRD PARTIES PROVIDE ABOUT YOU

      We may, from time to time, collect Information about you through Drivkaro Platform or while availing the Services and collect Information from our affiliates or third parties / TPSPs such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available sources such as commercially available marketing lists, social networks and other related media.

• 4. USE OF INFORMATION COLLECTED

  Our primary goal in collecting your Information is to provide you with an enhanced experience when using the Services. We may use your Information we collect in accordance with this Policy for the following purposes:

  • i. To enable you to access the Drivkaro Platform.
  • ii. To verify your identity and/ or your capacity, under applicable law, to provide Services through the Drivkaro Platform;
  • iii. To closely monitor which features of the Services are used most, to allow you to view your driving class history, rate day driving class or bookings, refer to friends and to determine which features need to be improved for enhanced user experience, including usage patterns and locations to determine where we should offer or focus services, features and/or resources;
  • iv. To send you a welcome email/SMS to verify your username and password;
  • v. To provide you the correct app version depending on your Device type, for troubleshooting and in some cases, marketing purposes;
  • vi. To help diagnose problems with our computer server, and to administer Drivkaro Platform;
  • vii. To send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account;
  • viii. To prevent, discover and investigate violations of this Policy or any applicable terms of service or terms of use;
  • ix. To identify and/or detect security breaches or attacks, errors, fraud, money laundering, abuse and other criminal activities, and investigating and taking appropriate remedial action;
  • x. We provide some of your Personal Information (such as your name, pick up address, contact number) to the Driver or the Vendor Partner who accepts your request for Services so that the Driver or the Vendor Partner may contact and find you;
  • xi. If you are a Customer, we use location information for various purposes, including for you to be able to view the Drivers / Vendor Partners in your area that are close to your location to provide services to you, to automatically fetch your location when you open the Drivkaro App, for the Drivers to identify the pickup location and to allow you (if you choose through any features we may provide) to share this information with other people for your safety;
  • xii. If you are a Driver, we use the location information for (only when the Driver activates the icon “On-Duty” on the Drivkaro App) you to receive orders close to your location even when the Drivkaro App is not in use or closed, to enable the Customers to track the distance of the Drivers from their location for pick up, to share the exact location for the safety of the Customers, etc.;
  • xiii. If you are a Driver, we may share your name, vehicle number, driving license number, phone number and/or profile picture (if applicable), tracking details with our Customers to provide them the Services;
  • xiv. To enhance your user experience in relation to the Drivkaro App or the Services, including customisation / personalization of the Drivkaro App or the Services;
  • xv. To provide relevant offers or rewards to you, based on your consumption patterns;
  • xvi. To enforce our terms and conditions and this Policy, and resolve any disputes;
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